Shipping & Returns

01Where we ship

We ship across India with tracked courier services. International shipping is handled case by case — send us a message with your destination and we will quote it.

02What it costs

Shipping is worked out in your basket from your PIN code and the packed weight of the parcel. Couriers charge by the larger of actual and volumetric weight, so a boxed figure is priced at about 350 g, and each extra piece adds about 200 g because it shares the outer box. You see the figure before sending your request, and nothing is added afterwards.

For one piece: Delhi NCR ₹50, North India ₹70, metro cities ₹80, the rest of India ₹90, and the North-East, J&K and the islands ₹130. Each extra 0.5 kg adds half that again. Delivery in Delhi NCR is free on orders over ₹1,500.

03Delivery estimates

Delivery estimates run from dispatch, not from when you place the order. Add your job's production lead time to get the full picture — both numbers are shown at checkout.

• Delhi NCR: 1–3 working days
• Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad: 2–4 working days
• Rest of North India: 2–5 working days
• Rest of India: 4–7 working days
• North-East, J&K, Ladakh and the islands: 6–10 working days

04Packaging

Parts are wrapped and packed with protective inserts sized to the geometry. Fragile and thin-walled pieces get additional bracing. Our packaging is paper-based and recyclable wherever the part allows it.

05Tracking

A tracking number appears in your dashboard the moment your order is dispatched, and you can follow the status of the job from queue through to delivery there.

06If something arrives damaged

Photograph the part and the packaging and send it to us within seven days of delivery. If a part is damaged in transit, defective, or does not match the file you gave us, we reprint and reship at our cost. There is no argument about it.

07Returns

Catalogue products in unused condition can be returned within seven days for a refund, less the return shipping.

Custom parts printed correctly to your specification cannot be returned for a change of mind, because they have no resale value to anyone else. This does not affect your rights when a part is genuinely defective.

08Lost shipments

If tracking stops updating for more than five working days, tell us. We will chase the courier, and if a shipment is confirmed lost we reprint and reship at our cost.